Terms and conditions of use
The present statement describes all the terms and conditions that apply to all sales and purchases performed through this website. By accessing, browsing and/or using this website you automatically declare that you have read, understood and agreed to be bound by these terms and conform to the all applicable laws and regulations. If you do not agree with these terms, do not use this website.
GreekFoodShop.com can at any given time modify the terms and conditions of use, while users / visitors should every time check for possible alterations. If they continue browsing, it shall automatically be assumed that they accept the modified terms and conditions. In case they do not, they must refrain from using / visiting GreekFoodShop.com website.
Visitor’s / User’s Obligations
The visitor / user of GreekFoodShop.com must:
a) conform to all laws applying to telecommunications,
b) refrain from any illegal and inappropriate use of the content and the services of GreekFoodShop.com website.
Moreover, they must behave properly, politely and discreetly during visiting and using GreekFoodShop.com, while practices relating to unfair competition or opposing NETIQUETTE (Internet Users Code of Conduct) are explicitly prohibited. Any damages caused to GreekFoodShop.com or the Network in general resulting from poor or improper use of the relevant services by the visitor / user is exclusively his / her responsibility.
Shipment of products abroad
When someone orders products to be delivered to their country, they must acknowledge that the products are acceptable and approved to be imported to the country of destination / delivery.
The buyer exclusively is for any reason fully responsible for any items or packages (or parts thereof) that may be confiscated by customs authorities, and acknowledges and agrees that GreekFoodShop.com is in no way responsible if, for any reason, the order is not delivered to its destination.
Some of the products available on this website may not be allowed in your country. It is your responsibility to conform to these restrictions.
Customers and Accounts
All information provided by the user while registering for the account must be true and accurate. Providing false information is considered fraud and is subject to the law. The account holder is responsible for ensuring the confidentiality of his/her account details, and that access to his/her computer does not allow others to access his/her account. The account holder accepts full responsibility for any activity that may occur under his/her account.
GreekFoodShop.com reserves the right to refuse services, terminate accounts or cancel orders at any time and will not be liable for false information that may be provided by any customer.
All prices may change at any time at the discretion of GreekFoodShop.com. Charges are made in the currency in which the customer has chosen to shop. GreekFoodShop.com reserves the right to reject any order that includes incorrect prices that may have occurred due to data entry errors, code errors, hacking, pricing errors made by the producer / manufacturer, translation errors, etc.
Prices are negotiable after communicating with GreekFoodShop.com and usually depend on the kind of the transaction, the quantity, the products and the payment method.
Postage and package cost is calculated when the order has been completed or after direct consultation with GreekFoodShop.com.
Shipping and Deliveries
We can send you your order to almost any country in Europe.
Specifically, the countries we can serve are the following:
- Czech Republic
- United Kingdom
All our goods are professionally packed for safe delivery to Greece and Europe.
Our products are dispatched via Courier Service (a package tracking service is available) and you will be required to sign upon delivery. Delivery time is 4 to 7 working days for Europe and 2 to 3 working days for Greece, depending on the geographical location. Orders given on weekdays till 11.00am will be delivered to courier company the same day (provided that the product is in stock available). Orders given on weekends or holiday will be processed on the next working day.
If we are in no position to dispatch your order due to a shortage of products etc, we will contact you within three days to inform you about the expected date of dispatch.
Additional charges, such as import duties and taxes levied by the authorities of your country once the shipment reaches your country, must be met by you.
Please check the delivery address, as the company is not responsible for delivery to incorrect address. The customer shall be responsible and will have to meet the cost for resending or returning an order due to incorrect address.
Accepted payment by credit card, Visa or Mastercard, and by Paypal. Your credit card will be charged with the total value of the goods ordered, as well as shipment cost, once your order has been confirmed. For deliveries within Greece you can also pay with cash on delivery. Alternatively, a bank deposit can be done in our bank account, following an order by email and once your order has been confirmed, by depositing the total value of the goods ordered, as well as shipment cost.
Once your order has been delivered, you acquire ownership of all goods. GreekFoodShop.com shall not be liable for any damages inflicted on the goods, unless the damage is the manufacturer’s responsibility / error and is covered by warranty.
If an order is not received or if a product received is either faulty or damaged, then a return claim must be submitted to GreekFoodShop.com, within 20 days from the date the goods have been dispatched.
Your claim along with other details must be sent by email to info@GreekFoodShop.com.
Following this, there will be a process of investigation and if this results in a satisfactory conclusion of what has been claimed by the customer, then a Return Merchandise Authorisation (RMA) number will be issued for the customer and only then can faulty goods be returned.
If you require exchange or return because the product is not to your liking or is not as expected, except for the case when you have changed your mind regarding the purchase, then the return shipment cost and other charges will have to be met by you. In order for the procedure to be completed, the products must firstly be received by us in the original condition in which they had been shipped.
The following options are available:
Credit: The amount of the transaction performed, at the value the currency you chose had on the day of the transaction, will be credited to the appropriate account.
Refund: If there is going to be a refund, then the transaction will be performed in the same way that the payment was (eg if the payment was performed with a Visa, the refund will also be credited to a Visa).
Returns will not be accepted if they are due to a change of mind. Therefore, be careful while choosing, as returns and changes will not be allowed.
Consent to use and access the website
Access to the GreekFoodShop.com website is only provided for the purpose of accessing and appropriately using the services provided. Under no circumstances is any alteration of any part of this website allowed. No part of this website may be reproduced for any reason, nor may any part of this website, including logos, trademarks or registrations, appear anywhere else apart from GreekFoodShop.com, unless written consent has been provided. Access to the GreekFoodShop.com website is allowed on condition that the users will not interfere or try to interfere in any part of the content of this website.
Privacy and security
The management and protection of our Website visitor’s / user’s personal information is governed by the terms of this website as well as the relevant provisions of the Greek Law (Law 2472 / 1997, Presidential Decree 207 / 1998. P.d. 79 / 2000 and No. 8 N. 2819 / 2000) and the European Law (Dir. 95/46 / EC and 97/66 EC).
Personal information (names, addresses etc) that may be collected are never to be disclosed to third parties (except in cases which the Law provides for, and only to the relevant authorities), but are safeguarded in terms of their private nature. This Website keeps a record of this information exclusively for the purpose of communication, statistics and improvement of the services provided.
Furthermore, in the case of links to other websites, GreekFoodShop.com is not responsible for the terms of management and protection of personal information applied there.
In any case, however, the users / visitors of our website are able to communicate with the relevant department and confirm the existence of their personal record, so as to ask for its removal, correction or alteration. Minors can access our Website only with the consent of their parents / guardians and are not obliged to disclose their personal information.
It is expressly agreed by this that in case of any alleged claims, demands, causes of action, judgements arising out of, or relating to any type of violation or breach incurred by you, you undertake the obligation to intervene to the relevant court procedure and to fully indemnify our Website in case the latter is condemned to indemnification or any other expense.
For safety reasons we do not accept credit card information via email, fax or telephone.
Limitation of Liability
GreekFoodShop.com, without guaranteeing and therefore being responsible for, makes the maximum possible effort so as the information and the whole of the contents are governed by maximum precision, clarity, timeliness, completeness, accuracy and availability.
GreekFoodShop.com is not liable for any damages that may be inflicted on the visitor / user because of the use of our website. The information and services are provided “as is”, with no explicit or implicit warranty, all of which GreekFoodShop.com explicitly negates, even those regarding merchantability or suitability.
Under no circumstances does GreekFoodShop.com guarantee the uninterrupted or error-free provision of its services and contents, not even the absence of “viruses”, either this relates to GreekFoodShop.com, or another site or server through which you receive its content.
If your use of this website inflicts the need for service, repair or correcting your equipment or data, you take up the whole cost of the repair expense.
Disclaimer of Advice
Anything provided to the users / visitors through our Website is under no circumstances, directly or indirectly, urging, advice or encouragement to perform any act, but it is at the discretion of the users / visitors to evaluate what is provided and act based upon their own free will, excluding any responsibility on our behalf.
Links to Other Sites
Our Website is not responsible for the content and services of other websites provided through links or hyperlinks, neither does it guarantee their availability. Problems that may occur while visiting / using these websites are the absolute responsibility of these websites, to which you must address. Links to other websites are provided for the convenience of our users and under no circumstances do they create any form of commitment for anyone.
Law and Jurisdiction
Applicable law and other terms
The use of this specific contract is governed by the provisions of Greek Law, directives and regulations of the European Law and the relevant international provisions.
If any item is deemed to be against the law and therefore null and void or voidable, it ceases to have effect, without in any way affecting the validity of other conditions. No modification of the terms of this contract will be taken into account and be a part of it, without being expressed in writing and integrated into it. The Greek courts of justice have jurisdiction over any differences that may occur in connection to this contract.